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Account Information

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From which countries do you accept customers?
Currently, PowerPlay only accepts players who are located in Canada. If you're a... more
Why can't I log into my account?
There are several reasons that you may be having trouble logging into your accou... more
Do I need to open separate accounts to play in the sports betting and casino?
At PowerPlay, you only need one account to enjoy both sports betting and casino ... more
How do I change my account information?
For your safety, changes to personal information such as your name, email addres... more
How can I change currency for my account?
In order to change the currency on your account, we would need to close your cur... more
How can I improve the security of my account?
To safeguard your account, please follow these steps: Username and Password: Ke... more
How can I review my account history?
To view your account activity, please visit the [Account Overview](https://www.p... more
What do I do if I want to close my account?
We’re sorry to hear that you’re considering closing your account. We value your ... more
What happens if I don’t use my account?
Your account will remain active and accessible regardless of the duration of ina... more
What is our Customer complaint procedure?
If you’re still dissatisfied with the resolution offered by our management team,... more
What if I have entered incorrect account information?
If you need to update your account information or correct any errors, please rea... more
How do I clear my browser cache?
If you encounter any technical issues while using our site, we recommend clearin... more

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