For your safety, changes to personal information such as your name, email address, billing address, etc., can only be made by contacting customer support. You can change your password directly through the ‘Change Password’ option in your account settings.
Contact Customer Support:
Via Live Chat or email at support@powerplay.com.
Email Address Change:
Requests must be sent from the email currently associated with your PowerPlay account. This cannot be done via a live agent.
Phone Number Change:
A customer support agent will ask you security questions to confirm your identity.
Date of Birth Change:
Complete account verification is required.
Address Change:
If your account was already verified, two proofs of your new residential address are needed.
If your account was not previously verified, complete account verification is required.
Account Verification:
Submit a clear selfie holding a valid Driver’s License, I.D., or Passport.
Provide a clear picture of the same valid identification.
A utility bill with your name and address visible is required as proof of address.
Acceptable Documents for Proof of Address:
Utility/Telephone bill
Medical bill or insurance
Property receipt
Lease/Rental agreement
Bank statement
Government documentation
Note: Proof of address must be issued within the last three months and show your name and new residential address.
Once we receive and verify your documents, your account will be updated, and you will be notified via email.