If you’re still dissatisfied with the resolution offered by our management team, you have theIf you’re upset or have concerns about any part of your experience with PowerPlay, we’re here to help. Please reach out to us through Live Chat or email at support@powerplay.com. We are committed to addressing and resolving your complaint to your satisfaction.
Escalating Your Complaint:
If you’re not satisfied with the resolution, you can request that your issue be escalated as a ‘formal complaint’ to our management team.
Our team will review your complaint and commit to responding within 72 hours.
When escalating, please provide detailed information regarding how our actions may have contravened our [Te An external link was removed to protect your privacy. ).
Further Steps:
option to submit an Alternative Dispute Resolution form with the Curacao Interactive Licensing authority (CIL).