If you need to update your account information or correct any errors, please reach out to us through Live Chat or email us at support@powerplay.com.
For Email Address Changes:
Send us a selfie holding your picture ID to confirm your identity.
For Phone Number Updates:
Our support team will conduct a security check by asking you a series of questions.
For Date of Birth Corrections:
You’ll need to verify your account by providing your ID and a selfie holding that ID.
For Address Changes or Updates:
If your account was previously verified, provide a recent proof of address (not older than 3 months).
If your account was not verified, a full document verification will be required.
We will notify you as soon as your account is verified and the updates are completed.
- A Clear Selfie holding your valid Driver’s License, I.D. or Passport (Photo has to be invertible and readable- clear)
- A Clear picture of that valid Driver’s License, I.D. or Passport
- A copy of your Utility bill ( with your name and address visible)
We will be able to accept any of the below documents as proof of your residential address.
• Utility / Telephone bill
• Medical bill
• Medical Insurance
• Property receipt
• Lease / Rental agreement
• Bank Account Statement
• Government documentation
Kindly note that proof of address must have been issued within the last three months and must show your name and new residential address.
As soon as we receive and verify documents, your account will be updated and you will be informed via email.