If you are unable to use your Cash balance, it is likely because you have active Casino bonus funds. You must first use all your Casino bonus funds before accessing your Cash balance.
To cancel any remaining bonus funds:
1. Go to your Casino account.
2. Navigate to the "Bonus Status" section.
3. Select the bonus you wish to cancel.
If you need assistance finding these settings, don't hesitate to get in touch with our customer support team for help.