If your bonus balance is preventing you from accessing and using your regular balance, you can:
1. Forfeit the Bonus Yourself:
- Go to this link: https://www.powerplay.com/account/rewards/bonuses
- Click on "Forfeit Bonus"
2. Contact Customer Service:
- Reach out to our customer service team via the live chat button.
- Email us at support@powerplay.com.
We can assist you in forfeiting your bonus to ensure you can use your regular balance .