1. First, check the promotion period
Every promotional bonus has a clear start and end date. If the offer has already expired, it disappears from your Rewards page entirely. So before anything else, make sure the bonus is still within its valid window.
2. Then, claim the bonus manually
If the promotion is still active, follow these simple steps to pull the bonus into your balance:
Log in and open My Account (top-right corner).
Select Rewards in the menu.
Find your bonus in the Available Bonuses list.
Tap Claim Bonus and confirm.
The funds or free spins will land in your account right away.
3. Still missing? We’re here 24/7
If you’re inside the promo dates and have completed the steps above but the bonus still hasn’t shown up, reach out to our Customer Support team via live chat or email. We’ll investigate and get you sorted in no time.