There are several potential reasons for your card being rejected:
1. Canadian banks will often not allow credit card transactions with gaming websites. Your financial institution, as a precautionary action, may put a block on your card. To check if this is the case please call your bank and request that your card can be unblocked.
2. Your bank sees the transaction as suspicious activity. Again, this is best solved with a quick call to your bank to notify them that unsuccessful transaction to PowerPlay was attempted by you, and to unblock your card for the merchant “PowerPlay”
3. You have entered your security details incorrectly. Please double-check and if you continue to have issues please contact your bank.
4. You have entered your card details incorrectly. Please double check your details and try again.
5. You have insufficient funds. Please log in or contact your bank to check your balance.
In the mean-time, please feel free to use an alternative credit or debit card for your deposits or sign-up with one of our globally recognized e-wallet options.
If you have questions, would like assistance or more information, please Contact us at any time. We are here to answer your questions and provide any assistance you may require. We look forward to seeing you back on PowerPlay soon.