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Withdrawals

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How to request a withdrawal?
Please request your first pay out via this link https://www.powerplay.com/withdr... more
Minimum withdrawal amount
The minimum withdrawal amount that can be paid is $10.00. more
Are there any wagering requirements before I can request my withdrawal?
Yes, before a withdrawal can be processed, players must comply with the wagering... more
Why can't I Withdraw my initial deposit
In order to process the withdrawal, you will need to meet the minimum betting re... more
Required Withdrawal Documents
PowerPlay is required by law to request a one-time submission and process of the... more
When am I eligible to withdraw my winnings?
Players must have deposited at least one-time before requesting a withdrawal. B... more
What to do if my attempt to withdraw with credit card fails
If your credit card payout has failed, it is likely because some banks restrict ... more
Withdrawal time frames
After successfully verifying your account, the payout request is reviewed and ap... more
Do you process withdrawals during the weekend?
Yes. Powerplay processing times during the weekend are between 12:00 pm - 4:00 ... more
Withdrawals fees
PowerPlay charges the following fees on withdrawals: - First Withdrawal Fre... more
Can I send a withdrawal to someone else?
Withdrawal transactions can only be refunded to the account holder. more
What are the withdrawal limits?
This depends on the payout method. PowerPlay withdrawal limits are: $10000 per ... more
What do I need to do if I want to withdraw with a different method?
In order to use a payout method, you have to have made a deposit with that metho... more
Why can't I withdraw with a different method from my deposit method?
Withdrawals can only be refunded to the payment method used to deposit. more
Can I cancel my pending withdrawal?
Yes, you may cancel your withdrawal before it is completed. To cancel your pend... more
Can I cancel my withdrawal after its been processed?
Withdrawals that are completed by PowerPlay cannot be recalled or cancelled more
Why can't I always choose how I withdraw my funds?
With the exception of Crypto pay, withdrawal methods will only be visible to you... more
Why do I need to split my withdrawal amount?
To meet the set withdrawal limits, our customer support team may ask you to spli... more
What are the different Withdrawal states?
- Authorized: Your withdrawal request has been submitted and is being reviewed a... more
What is the exchange rate that is used on Crypto withdrawal?
PowerPlay does not control the Crypto currencies market prices, your withdrawal ... more
What are the processing times for Skrill and Neteller
Once the payout is completed from PowerPlay, the funds should be deposited insta... more
What are the processing times for Ecopayz?
The funds are deposited instantly, once the payout is completed on PowerPlay end... more
What are the processing times for MuchBetter?
This MuchBetter mobile application will send a message to your mobile once the w... more
I have not received my withdrawal
Depending on your payout method, there may be different reasons why you have not... more
Why is my withdrawal taking so long?
First time withdrawals above certain threshold are subject to screening, which i... more
Can I withdraw my bonus?
No, before a withdrawal can be completed, players must comply with the wagering ... more

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