For your own safety, personal information such as your name, email address, billing address, etc. can only be changed by contacting customer support via Live chat or email at support@powerplay.com.
Note that you are able to change your password through your account settings 'Change Password' or click here.
Email address change:
Email addresses can be changed only if you send us a request from the email that is used in your PowerPlay account. It cannot be done via Live agent.
Phone number change:
The customer support agent will ask you a few questions to confirm your identity
Date of birth change:
For changing the birthday date, we will do complete account verification.
For address change:
If your account was already verified, we will ask you to provide us with two proofs of your new residential address. If your account was not verified before, we will do complete account verification
To verify your account:
We need to have a valid proof of identification and residency on file. Any of the following valid government-issued documents may be used to verify your name and date of birth as they appear in your registered PowerPlay account:
We would need:
- A Clear Selfie holding your valid Driver’s License, I.D. or Passport (Photo has to be invertible and readable- clear)
- A Clear picture of that valid Driver’s License, I.D. or Passport
- A copy of your Utility bill ( with your name and address visible)
We will be able to accept any of the below documents as proof of your residential address.
• Utility / Telephone bill
• Medical bill
• Medical Insurance
• Property receipt
• Lease / Rental agreement
• Bank Account Statement
• Government documentation
Kindly note that proof of address must have been issued within the last three months and must show your name and new residential address.
As soon as we receive and verify documents, your account will be updated and you will be informed via email.