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Account Information

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From which countries do you accept customers?
PowerPlay is licensed to provide gambling services and products to following cou... more
Why can't I log into my account?
There are several reasons that you may be having trouble logging into your accou... more
Do I need to open separate accounts to play in the sports betting and casino?
You do not need to have separate sports and casino accounts. All funds credited... more
How do I change my account information?
For your own safety, personal information such as your name, email address, bill... more
How can I change currency for my account?
In order to change the currency on your account, we would need to close your cur... more
How can I improve the security of my account?
Here are certain steps you can take to make sure your account is safe: - Pro... more
How can I review my account history?
By clicking on: “My Account” (https://powerplay.com/account/)and selecting one ... more
What do I do if I want to close my account?
We are sorry that you want to close your account. Please contact us via Live cha... more
What happens if I don’t use my account?
Your account will remain accessible for any period you don’t play unless you req... more
What is our Customer complaint procedure?
- If you are upset or concerned about any aspect of your experience with PowerPl... more
What if I have entered incorrect account information?
Please contact us if you have entered incorrect information via Live chat (http... more
How do I clear my browser cache?
If you experience technical difficulties while using our site, we recommend clea... more

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