1. Set Deposit Limits
This facility allows you to manage the amount of money that you can deposit, wager, or spend using your account.
To help you set limits that are right for you, think about these questions:
- How big a loss are you prepared to accept, before you start gambling?
- How often do you play?
- How long is your average gaming session?
- Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.
- Daily – calculated on a 24-hour basis
- Weekly – calculated on a 7-day basis
- Monthly – calculated on a 30-day basis
At your request, deposit limits may be decreased, increased but once limit is set it cannot be permanently removed anymore.
An increase of deposit limit will only take effect after a 24-hour cooling-off period has elapsed, whilst a decrease will come into effect immediately. You may only have one deposit limit in place at a time.
Please contact us at support@powerplay.com or reach out to us via Live-Agent and a link will be provided which will allow you to make the needed changes to your account.
2. Set Casino Loss limit
This facility allows you to manage the amount of money that you can lose using your account.
Casino loss limit may be set for the following periods:
- Hourly- calculated on a 60 minutes basis
- Daily – calculated on a 24-hour basis
- Weekly – calculated on a 7-day basis
- Monthly – calculated on a 30-day basis
- 6 Months- calculated on a 180-day basis
At your request, casino loss limits may be decreased, increased but once limit is set it cannot be permanently removed anymore. An increase of casino loss limit will only take effect after a 24-hour cooling-off period has elapsed, whilst a decrease will come into effect immediately. You may only have one casino loss limit in place at a time.
Please contact us at support@powerplay.com or reach out to us via Live-Agent and a link will be provided which will allow you to make the needed changes to your account.
3. Take a Break (Time-Out)
At PowerPlay, we understand that a player's personal and/or financial circumstances may change and that there will be times when it makes sense to take a break from gambling.
A timeout lets you take a short break from using your account with us - from 24 hours up to 6 weeks. If you choose to take a timeout, any unsettled bets will remain active with any account balance remaining unaffected. Once your timeout period had ended, your account will reopen automatically.
Note: Please be aware that once a Time out has been set, changes to this amount cannot be made, re-opening the account before the Time out period is over will not be possible, and making bets and or withdrawals will not be permitted.
If you want to prevent yourself from gambling for a longer period of time you should use our Self-Exclusion option.
Please contact us at support@powerplay.com or reach out to us via Live-Agent and a link will be provided which will allow you to make the needed changes to your account.
4. Reality Check
The Reality Check facility provides for a Reality Check to be shown on the screen within your gaming session at a time-frequency of your choice.
The Reality Check shall contain the following information:
- your chosen time which has elapsed since the beginning of your gaming session
- the player needs to confirm that he has read the message
- the player is provided with the option to logout or continues playing
Please contact us at support@powerplay.com or reach out to us via Live-Agent and a link will be provided which will allow you to make the needed changes to your account.
5. Stop Gambling – Self-Exclusion
If you feel that your gambling has become problematic, you have the ability to self-exclude yourself by contacting us at support@powerplay.com or reach out to us via Live-Agent
During self-exclusion, you will not have access to your account. Once the self-exclusion is applied, you will also no longer receive any further marketing materials from us.
At the conclusion of your chosen self-exclusion period, your access to the account will be automatically reinstated.